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Terms and Conditions
Price:
- Buffalo Airport Shuttle rates are a flat rate based on customers being 100% ready to load at scheduled pickup time.
- Residential pickups will be given a 5 minute grace period, after that wait times will be charges @ $40 hr, in 15 minute increments.
- Rates are based on one pickup and one drop-off per reservation. Multiple pickups and/or drop-offs are subject to additional fees.
- Requested stops must be scheduled into the reservation at least 48 hours ahead. This includes Duty Free stops.
- Driver gratuity is not included in the rate. You may request to have the gratuity added to the cost of your service or you can pay the driver directly.
Payment:
- Our standard method of payment is cash. We require a credit card to hold all reservations.
- Charged fares under $40 will be charged a $7 convenience fee if left on the credit card or $40 whichever is less.
- If charging your fare, we can charge the round trip during the initial pick-up to help eliminate this fee.
- Payment is due in full at time of service.
Customs/Immigration Delays:
- Delays related to passenger documentation/incomplete documentation will be charged $40hr. after the first 10 minutes, in increments of 15 minutes.
- If you know ahead of time that you may be stopped at the border, please notify BAS of such and so that we may build this time into your service.
- There is no charge for random vehicle inspections or traffic delays at the bridge.
Cancellations:
- There is a 24 Hr advance notice cancelation policy.
- Cancelations made less than 24 hours in advance will be subject to verification and may be charged the full fare.
- If you do not cancel a reservation within the established time frame the full fare will be charged.
- Cancellations after a credit card has been process is subject to a $14.00 reprocessing free.
Flight Delays:
- It is the client's responsibility to provide accurate flight information. BAS tracks incoming flights and is willing to adjust pickup times to accommodate delayed/changed flights, as long as contact is made by the customer beforehand.
- Any passenger that cannot be contacted 30 minutes after the flight is confirmed landed will be considered a NO SHOW and will be charged the full fare amount.
Limitations of Liability:
- Pick up times are approximate. Buffalo Airport Shuttle will not be liable for missed flights due to bridge delays, poor road conditions and or weather conditions, accidents or other conditions beyond its control.
- Any expenses incurred as a result of delayed departure or arrival times, including missed flights or travel connections are the sole responsibility of the passenger.
Lost Items:
- Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items.
- Any charges incurred in returning a left behind item to its owner must be paid for by the owner.
Luggage:
- Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings and each bag is, indeed, yours.
- We are not responsible for marks, scratches, broken handles or other damage associated with normal use, wear and tear of luggage.
Unruly Passengers:
- In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s mind is unruly or disruptive.
- This includes those under the influence of alcohol or drugs, or who are incapable of taking care of themselves, or whose condition, conduct or behavior may be objectionable to other passengers.
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